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Frequently Asked Questions

Q: What if I lose my phone?
A: Insurance is available: basic insurance is $1.99 with a $75.00 deductible, and our premium insurance is $2.99 per day, with no deductible. If the phone is lost you are responsible for all calls made on the cellular phone until you call to report it lost or stolen, instructions for this procedure are included with the phone shipment. If you do not choose insurance the replacement cost of the phone is approximately $300, depending on make and model.

Q: I'm going to be traveling outside the USA and want the convenience of having access to a cell phone. Can I use my USA phone outside of the USA territories?
A: A majority of the world’s cellphone subscribers  use the GSM technology standard. In the United States, the major carriers use two systems GSM and CDMA, an incompatible technology.

To complicate matters, the American GSM standard operates on 850 and 1,900 megahertz, while the rest of the GSM world uses 900 and 1,800 megahertz.

Q: How can I get access to cellular phone service for use within the U.S.?
A: You can rent, lease or purchase a GSM phone from PlanetFone. Simply click here and apply online

Q: How much will it cost to rent a PlanetFone while I am in the USA?
A: There are two charges: rental fees for the phone, and charges for airtime (see the pricing page for rates). Included in the rental charges are an accessory package (phone case, adapter), free FedEx delivery anywhere in the U.S. with 4 business-day advance notice, and 24-hour customer service support.  

Q: How will I be billed?
A: Standard billing policy includes a $300 credit card authorization, this is not a charge, and fees are usually released back to your card within 24-72 hours. At the end of the rental term, customer will receive an itemized call data report and the invoice detailing all charges. Your credit card will be debited for the amount shown on the statement. Your call data and statement will be e-mailed to you.

Q: Where can I use the PlanetFone?
A: The coverage includes the entire 50 United States, HAWAII, THE US VIRGIN ISLANDS,  PUERTO RICO, COSTA RICA, ARUBA, THE BAHAMAS AND THE CAYMAN ISLANDS AMONG OTHERS. Please see our coverage tab to view the cellular coverage information.  MAP INFORMATION: This map predicts and approximates our wireless coverage area outdoors, which may vary from market to market. This map may include locations with limited or no coverage and does not guarantee service availability. Even within a coverage area, factors — including network changes, traffic volume, service outages, technical limitations, signal strength, your equipment, terrain, structures, foliage, weather and other conditions — may interfere with actual service, quality and availability, including the ability to make, receive and maintain calls. Portions of the mapped area include networks that are operated by our affiliates and roaming partners, and we are not responsible for the performance of those networks. Certain phone/device features (e.g., pictures and video messaging) will not work if you are on one of our roaming partner’s networks. Certain phones/devices may not enable you to communicate with other phones/devices located in one of our roaming partner networks.
PlanetFone has a mobile solution for travelers to Japan, too.

Q: How do I rent a PlanetFone?
A: It's easy. Simply click here and apply online or email us at support@planetfone.com.

Q: I'm leaving for the USA immediately. How soon can I get my PlanetFone?
A: We ship a ready-to-use PlanetFone directly to you at work, residence or a hotel any where within the USA via Federal Express. Order today and it will be in your hands tomorrow.

Q: Does PlanetFone have voice mail?
A: PlanetFone offers voice mail as part of the rental package. You are charged to retrieve the messages. If your PlanetFone is busy, turned off or out-of-area, the caller will be notified that you are unavailable, and the automated voice mail system offers the caller the instructions to leave you a message, the phone lets you know you have a message.

Q: I have some other questions not addressed above. Who do I contact?